The Complete Agent Ltd – thecompleteagent.co.uk

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the website thecompleteagent.co.uk (the “Site”).

1.2 By using the Site you confirm that you accept, and agree to abide by, these Terms. If you do not agree, you must not use the Site.

2. Definitions

• “The Complete Agent”, “we”, “our”, “us” – The Complete Agent Ltd, a company registered in England and Wales (company number 15095730) whose registered office is 105 Garstang Road, Preston, Lancashire, England, PR1 1LD.
• “User”, “you”, “your” – any visitor to, or user of, the Site.
• “Client” – a User who enters into a separate written agreement with us for consultancy services.
• “Content” – all text, graphics, photographs, video, audio, software and other material on the Site.

3. Website Use

3.1 You may view, download and print pages from the Site for your own personal or internal business use only.

3.2 You must not:

• republish, sell, rent or sub‑license any Content;
• reproduce, duplicate or exploit the Content for commercial purposes without our prior written consent;
• interfere with, damage or disrupt the Site or any network or software used in its provision;
• use the Site in any way that is unlawful, fraudulent or harmful.

4. Intellectual Property

4.1 All intellectual property rights in the Site and the Content are owned by, or licensed to, The Complete Agent. Those works are protected by UK and international copyright laws.

4.2 Except as expressly permitted by these Terms, no Content may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written permission.

5. Reliance on Information & Professional Advice

5.1 The Content is provided for general information only. It is not intended to amount to legal, financial or other professional advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the Content.

5.2 We make reasonable efforts to keep the Content accurate and up to date, but we give no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up to date.

6. Limitations of Liability

6.1 Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any other liability that cannot be excluded or limited under English law.

6.2 Subject to clause 6.1, we shall not be liable for any loss or damage (whether in contract, tort, breach of statutory duty or otherwise) arising under or in connection with:

• use of, or inability to use, the Site;
• reliance on any Content;
• loss of profits, sales, business or revenue;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

6.3 Where the Site links to third‑party websites or resources, these links are provided for your information only. We have no control over the contents of those sites and accept no responsibility for them

7. User Data & Privacy

7.1 We will only use your personal information as set out in our Privacy Policy and Cookie Policy, which form part of these Terms.

7.2 We process personal data in accordance with the Data Protection Act 2018 and the UK GDPR.

8. Viruses & Security

8.1 We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your own information‑technology, computer programmes and platform to access the Site and should use your own virus protection software.

8.2 You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.

9. Availability of the Site

9.1 Access to the Site is provided free of charge and on an “as is” and “as available” basis. We do not guarantee that the Site, or any Content, will always be available or uninterrupted.

9.2 We may suspend, withdraw or restrict the availability of all or any part of the Site for business or operational reasons.

10. Modifications to these Terms

10.1 We may revise these Terms at any time. The updated version will be posted on this page with a revised “Last updated” date.

10.2 Your continued use of the Site after any changes are posted constitutes acceptance of those changes.

11. Governing Law & Jurisdiction

11.1 These Terms, their subject matter and formation are governed by the laws of England and Wales.

11.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

12. Contact Us

If you have any questions about these Terms or the Site, please contact us at:

Email: [email protected]

Postal Address: The Complete Agent Ltd, 105 Garstang Road, Preston, Lancashire, England, PR1 1LD

© 2025 The Complete Agent Ltd. All rights reserved.